Frequently Asked Questions
Find answers to common questions about orders, delivery, payments and support.
How do I place an order?
Browse our shop, select your product, add it to your cart, and proceed to checkout. Choose your payment method and complete the payment. Digital services are delivered instantly after confirmation.
How long does delivery take?
Digital services are delivered in under 60 seconds after payment is confirmed. Physical products are delivered within 1 to 3 business days depending on your location in Ghana.
What payment methods do you accept?
MTN Mobile Money, Telecel Cash, AirtelTigo Cash, Visa, Mastercard, and 200+ cryptocurrencies. All payments are processed securely.
Can I get a refund?
Yes. Refunds are available for undelivered services or defective products. See our Refund Policy page for full details.
How do I track my order?
Go to Track Order in your dashboard or the navigation, then enter your order number for real-time status.
Do you offer customer support?
Yes, our team is available 24/7 via WhatsApp, Telegram, Email and Live Chat.
Can I become a vendor or agent?
Yes. Visit the Vendor or AFA Agent registration pages to apply. Once approved you get your own dashboard.
Are my payments secure?
All transactions are encrypted and processed through trusted gateways. Card data is never stored on our servers.